Courtesy

I am really not one to complain about disrespect from clients, but today...I will. I have been in the business long enough to know that some people have no respect to pick up the phone to call and cancel or reschedule an appointment. Usually I just chalk it up to another disrespectful person, someone who thinks it's ok to waste another persons time, then I go on about my day.

I have not been feeling well this week and haven't worked much, so when I had a full day today, I was pleased.  Still not feeling well, I pushed on to come to work. I took Natalie to school this morning to find that she was in a funk and had a hard time with me leaving her today. I felt this extreme guilt for pushing her off on her teacher so I could get to work. (I have the luxury of working when I want as to be with her as much as possible, but today was one day I had to work.) I arrive to work and begin to prepare my station, when I realize, it's 10:15 and my client isn't here. Just then, one of the girls that works for me comes and says "your client is on the phone wanting to know if she can still come in". She then tells me this same client is a frequent "no show".  (not to mention, she took up about 2 1/2hours of my schedule because she told the receptionist, she really wasn't sure what she wanted to do). I picked up the phone to talk with her, fully prepared to try and get her in somewhere else in my day. There was no apology, no remorse. All she said was "I had an appointment today at 10a, but I just woke up, can I still come in?" Seriously?? I wanted to give her a piece of my mind, but instead I kindly offered her my next available appointment. She was not satisfied with that because she had to go to work.  Really?

Here's a quote to remember "keep it, cancel it or make it!" When someone "No Shows" they are letting me know that they are so much more important than me and my time and my job mean nothing to them.

OK...done. I got it out. I feel better. Not another word.